“During the ordering of my bracelet, I emailed back and forth with the company about wrist measurement and sizing. I made it clear that I wanted a loose fit and was assured that the size they chose for me, based on my accurate wrist measurement, would fit loosely. It does not - it is too short to easily latch and too tight for comfort. We have continued to email back and forth, sending pictures and measurements. They simply insist that the correct size was sent to me, regardless of pictures sent. Having a size change would be entirely at my expense, including all shipping costs back and forth. A customer’s opinion and preference is not acknowledged and customer satisfaction does not matter to them.”
“I spent almost $500 on 6 bracelets. 5 of them have broken. Two of them within a week of receiving them. They told me they would reimburse me for shipping back to them ($30 each time). They did repair twice but never reimbursed me for shipping. Save your money. Six bracelets purchased…5 of them broke. The materials they use do not hold up.”
“Terrible experience!
Ten days after my order, still haven’t been delivered, haven’t received any tracking info and of course they don’t answer emails.
Shame on you!”
“Horriblement déçu par les bracelets réalisés avec des disques en céramique de couleur de cette marque car ils se dégradent très vite et cassent.
Vraiment pas digne de cette marque”
“Ordered a Tiger Eye bracelet by mistake instead of a Classic Eye Tiger bracelet. Emailed them and asked if okay to exchange, they said okay. Sent it back 2 months ago and haven't gotten the exchange yet. They have not received it, they said! WOW! Lame excuse!”
“I have had about 10 of these bracelets. When they arrive they're well packaged an beautiful looking. Shame not one of them lasts longer than 12 months. Every single one Ive ever had the elastic band the crystal beads are threaded to, break. If these bracelets were cheap, I'd cop that, but for the price Aurum brothers charge, it's not good enough. Bottom line; great looking, will not last. Shop for cheaper, they'll last as long.”
“I purchased an Abacus Labradorite bracelet from them on October 2, 2018 and I am highly disappointed in the bracelet and the service. The bracelet was received ahead of the promised date but when I opened the box, I was shocked as it looked nothing like the photos on their website. Honestly, it looked like a dull plastic stone. I wanted to return it so I clicked on the return info button on their website. It states that since I removed the original tag (so I could try it on) they would not refund my money. Additionally, you have to mail the bracelet back to the Netherlands at your expense and deal with the custom issues at the US post office. I can also tell you that the package I received did not include an invoice, a policy statement or a return shipping label as a customer would expect if they purchased here in the United States. I wrote a review on their website but they decided not to publish it. Gee, I wonder why? Don't be fooled by their slick website. Buyer beware!”
