“Purchased two of their bracelets. Within a month, both developed the same issue: the thread underneath became visible, as shown in pictures shared by other customers. Clasps are hard to use. The design and stones are nice, but the materials used for assembly do not hold up. Customer service claims it’s due to faulty use and offers free repair but not shipping. After providing a code for the repair, they stop responding.”
“The bracelet has become loose despite the precautions taken. They charge €15.00 for resizing, which is normal. Or what's wrong is that they charge €25.00 for shipping. This is making fun of customers. Don't buy from them.”
“While the stones are nice, the clasp is impossible to get on unless you have another person. So if you don’t have another person that can fasten your bracelet, don’t buy it. If you can’t get it on, it’s worthless.”
“My bracelet brook meanwhile twice. Service is good in response but not so good in solving the problem. Sometimes I think I am not talking to a person.
No phone number which is not good for service”
“I have bought at least three bracelets from Aurum Brothers. When I got them, they were quite impressive. After only a few months of wear (on all three), the elastic band broke and the beads went everywhere. Lost them because I was outside. I followed the care instructions to a “T”, but they still broke. When I ordered my third bracelet (clearly I’m a slow learner), I mentioned how the other bracelets had broken and I wanted to get a bracelet that was more secure. No response, they just shipped the bracelet with the same elastic base and it broke as well after a few months. For $200 per bracelet, this is low quality materials. Buyer beware!”
“I bought a brazalete with basaltic stones and silver balls and it has broken for second time . Likewise with the blue that I bought with amatista. I really think you need to change the rubber used .
I need to know what to do with them now because the money that you charge is indecent for the price we pay when it is your mistake not the clients .”
