(Relatively) Inexpensive breakdown cover. Answered telephone almost immediately. However, you need either a Freephone number or an 10, 02 or 03 telephone number for your customers who cannot make 0345 premium rate calls from their mobile telephones. Also, your telephone operative needs to eb trained to speak properly: using a pronounced 'glottal stop' makes her almost impossible to understand e.g. she says: 'thir 'ee ' instead of 'thirty' . When talking about fees it is important to speak with absolute clarity. Further, she was pretty useless on my European breakdown cover questions.