Auto Aid Breakdown Reviews

Name: Auto Aid Breakdown
Address: St James House, 27-43 Eastern Road, Romford
Rating: 4.72

4.7 Rating 5,876 Reviews

96 %

of reviewers recommend Auto Aid Breakdown

Company Reviews

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Metrics

4.7

Based on 5,876 reviews

Customer Service
Communication Channels	Telephone

Visit Website

Phone:

0345 600 6443

Email:

contact@autoaidbreakdown.co.uk

Location:

St James House, 27-43 Eastern Road
Romford
RM1 3NH

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My husband and I had forgotten to renew our policy and luckily we were reminded with a phone call. Tina, who we were transferred to, was very kind and helpful. She was also very patient with my husband, who has a speech impediment. She told us about the speech to text telephone number and this is something that might be useful to my husband to make him feel more confident, if he ever needs a call out. Thank you again for your kindness. We were made to feel like we were more than just a number.”

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Posted 8 months ago

“Very good service”

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Posted 3 years ago

“At renewal time, they take payment at midnight on the day of renewal, meaning if they can't debit the card immediately, the policy expires. This means you are then forced to take out a new policy at a higher price. I was told by a rude, unhelpful customer rep that is standard practice across all companies, and there is nothing she could do. This is clearly not the case, as my insurance company were similarly unable to take payment – however, because they tried to do so BEFORE the renewal date, rather than waiting till midnight on the day, I was able to call a few days later, update my payment information, and continue the policy. This apparent inability to extend my existing cover is despite being sent an email at 6am on 31 Oct (the renewal date) saying: "No need to panic! All you need to do is contact us ... [to] simply update your payment details or retake your payment and get you back on cover without a hitch". I assume most people simply agree to pay the extra £15, but the whole exchange left an extremely bad taste. I now have to look for a new breakdown company, but I can't continue with Auto Aid if that's how they treat their renewing customers. Put your prices up if you need to, but don't resort to underhand practices to gain a little extra cash.”

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Posted 3 years ago

“Once again, a thoroughly professional service. Antonya was so helpful and efficient, a pleasure to do business with”

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Posted 4 years ago

“Antonya was so helpful, policy renewed. Very efficient and friendly”

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Posted 4 years ago

“Samuel was friendly, easy to talk to you & had my issue resolved quickly. Great customer service.”

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Posted 4 years ago

“Antonya was very helpful, friendly and professional when dealing with me. Highly recommended”

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Posted 5 years ago

“Brilliant service when renewing my policy, professional, helpful and friendly. Highly recommended”

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Posted 5 years ago

“Tina was great. Took seconds to set up my breakdown & key cover. Was very helpful. Great customer service.”

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Posted 5 years ago

“Jacky gave excellent service, would definitely use again.”

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Posted 5 years ago

“The caller was polite and courteous and the matter was dealt with efficiently.”

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Posted 5 years ago

“Extremely quick, helpful and friendly when renewing my breakdown policy”

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Posted 6 years ago

“i have only used them once last year and i found the service was one of the best i have ever had. bearing in mind i have only used breakdown services about 5 times in the last 20 years cheers.”

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Posted 6 years ago

“we have been using AutoAid breakdown for many years and have been very pleased with the service.”

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Posted 6 years ago

“Excellent, fast, friendly service”

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Posted 6 years ago

“Brilliant service and no hanging around on the phone”

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Posted 6 years ago

“excellent service by Jacky”

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Posted 6 years ago

“had reason to use auto aid for the first time 27/11 /18 , best service ever cheers”

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Posted 6 years ago

“Customer agent helpful and professional. Very satisfied with service.”

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Posted 7 years ago

“good service good price thank you”

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Posted 7 years ago

Auto Aid Breakdown is rated 4.7 based on 5,876 reviews