Mr Ishrat M Khan
Having been with AA for many years I am apprehensive to change. However as Auto Aid Breakdown was mentioned on a TV programme in a positive light I have decided to try it out. It is definitely cheaper - and the only reason I am willing to try them out at this stage. In providing this cheap price, however I have noted a number of cost cutting points to-date: a) The customers Services takes a very long time to answer (both times I phoned) b) The customers Service staff don't seem to have the answer on their finger tips - and need to ask more experienced staff in the background or are a little absent minded and do not come over as professional as with AA or RAC c) On my first call Customer Service got my and wife's surname miss-spelt - so had to phone again. d) The cover - even though covers both me and the spouse - unlike with AA and RAC where the policy covers you as individuals IN ANY VEHICLE (as a driver or passenger) Auto Aid Breakdown only covers you as a driver. e) With AA one gets a personalised Credit Card style printed policy information with Auto Aid one does not f) AA sends out policy confirmation and documents via post whereas Auto Aid does not - only as email. Extra charges apply if wanting through the post. Advantages of note: a) Much cheaper than AA and RAC and b) No limitations on the number of call outs (providing you are the driver) Whether the call out service is any good or not - and if as a result I will remain with Auto Aid Breakdown or not - remains to be seen. Ishrat Khan 03/04/17
5 years ago
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