I mistakenly thought my cover was due to run out at 01 minutes past midnight on the day I phoned to renew. The person I was dealing with didn't pick up that my cover had actually ran out the previous night so I wasn't actually covered at the time of calling you. When checking my schedule I noticed that my cover wasn't due to begin for another two days. On checking this with you I was told this was because my cover had ran out, I tried to point out the genuine mistake but was told that it wouldn't have made any difference. I was also told that escalating the issue would make no difference. I think that being a regular customer should have had some bearing on the matter, as it was i had no cover for those couple of days but luckily I didn't need any assistance, If I had I would have cancelled my breakdown cover with you and went elsewhere.