I would like to take the time out of our busy day just to write someone in this company and let them know that this is the absolute worst experience we have been through with ordering something from a company who sells products for our business line. We have two large company's in central Florida, A full collision shop and also a full Restoration shop. We have been in business for 43 years now and have yet to serve one of our customers the way we were miss led and serviced. Our pulling post broke in our body shop and we have a two big jobs on both frame machines, so we decided to order all new parts for our pulling post and schedule in two new jobs knowing we were told 3-4 days on shipping to get our "new equipment from auto body tool mart". needless to say here it is a week and a half later and 4-5 phone calls later our order was first lost and the the second order was promised in two days which never showed so we then called back on the day it was supposed to arrive and were told two of the items went on back order and we were promised that the remaining items would be shipped to us in two days. NOPE two days later with not one phone call from this company we called back again to find out that every item was on back order. As a good business owner I am, we have paid 36.95 for the last 6 days putting our customer in a rental because we "do not have the equipment we need to do the job" because we were completely miss led , not once , not twice but three times! We did not even get a " I Apologize from this company" !!! I can promise you that all the large body shop meetings and get together's that we go to , this situation WILL be brought up to all the body shop owners. Thanks for your time. I really hopes the reaches the right person so know one else has to go through this.