“I made a purchase for the champ bed/body lift, website says will ship same day, says nothing about they have to build it and assemble it, sent an email out and was told 7/10 business days. I don't have time in my day to do business with these peoples deceptions, USA Made, they need to get there sh## together and stop with the bullsh##. This tool needs to be pre-made and boxed and ready to ship. People beware other companies are trying the same stuff, you don't have a tool / part say so on your damn site.”
“Been buying from them for a number of years...beginning to wonder why, always something wrong. Have decent products when they have them. Charge way too much for shipping. The absolute worst website in the nation. Online ordering should be quick and easy....Not with this company. Someone at this company need to wake this company up and get it done right or consider getting into the fast food business instead. :(”
“I've been receiving catalogs from Auto Body Toolmart for many years. I tried to order filters for a paint booth. They tacked on over $150 to ship a ten pound box. I cancelled and found the same filters on Amazon with free shipping. I called customer service and the woman giggled at my disbelief of the outrageous shipping. But their catalogs make ok fireplace starters.”
“Outobady toolmard is froyd disqasting company i order teo itens i pay i use good discount meterial is con in cheep company charge tome shipping too charge sent to legal proof email forme two meterial charge and on the way tracking numbertoo two days later legsl emsil com in sory outofstock obe item is not we cancel company say one sent yo you some my many return my card disqasting company not my mistake i dont want to nothing your company staf i need all refund my many back you waste my time froyd company”
“I places a order on may 11 2021. Never received a order confirmation. Had to invole paypal to get my money back. Sad a company will charge your card but never send out the order. They didnt even respond to paypal.”
“I’ll probably order something from you guys again in January. Why January you ask? Because it will be a “Cold Day” before I order from you again. I ordered 2 detail sanding pens several weeks ago, one for my work and one for my home. The confirmation email stated 2 sanding pens were ordered. What arrived was 2 refills for the sanding pen. I thought “oh well” I may end up needing them so I kept them and went back online and again ordered 2 detail sanding pens. The confirmation email again said what I had ordered was 2 sanding pens. Imagine my surprise when the package arrived a few days later with 2 sets of sanding pen refills. At this point I called and spoke with one of your 3rd party customer service people. I explained my problem. I have now been charged twice for sanding pens and been shipped sanding pen refills and still don’t have a sanding pen to put the refills in. The very kind lady said she was going to make it right and ship me my 2 sanding pens. Today I received a another package from you guys and guess what it had in it…? A sanding pen; not my original order of 2 pens (one for the home and one for work) a single pen. Well at least I now have something to put the refills in. But the problem is I paid for 2 pens twice and only received 1 pen.”
“I've been in the autobody industry 35 years and bought thousands of dollars in tools, equipment and materials from autobody tool. I decided to expand and ordered a new booth, in the process I had my partnership go bad I called the lending company what happened and was told to pass the info on. I did as advised talked to Debra about the booth and was assured that the new booth once finished would be delivered to my current place of business not to the location on the loan.
After waiting 2 months for the booth to be finished I called to verify delivery and was told it was shipped to a prior location and accepted by a former partner. So now after being lied to I'm told I have to pay $36,000 for a piece of equipment that was never meant to be delivered to me any my shop.
I am absolutely so completely done and never buying so much as a piece of sandpaper from this company ever again.
Be EXTREMELY CAREFUL if you buy anything here!!!!!!”
“I would like to take the time out of our busy day just to write someone in this company and let them know that this is the absolute worst experience we have been through with ordering something from a company who sells products for our business line. We have two large company's in central Florida, A full collision shop and also a full Restoration shop. We have been in business for 43 years now and have yet to serve one of our customers the way we were miss led and serviced. Our pulling post broke in our body shop and we have a two big jobs on both frame machines, so we decided to order all new parts for our pulling post and schedule in two new jobs knowing we were told 3-4 days on shipping to get our "new equipment from auto body tool mart". needless to say here it is a week and a half later and 4-5 phone calls later our order was first lost and the the second order was promised in two days which never showed so we then called back on the day it was supposed to arrive and were told two of the items went on back order and we were promised that the remaining items would be shipped to us in two days. NOPE two days later with not one phone call from this company we called back again to find out that every item was on back order. As a good business owner I am, we have paid 36.95 for the last 6 days putting our customer in a rental because we "do not have the equipment we need to do the job" because we were completely miss led , not once , not twice but three times! We did not even get a " I Apologize from this company" !!! I can promise you that all the large body shop meetings and get together's that we go to , this situation WILL be brought up to all the body shop owners. Thanks for your time. I really hopes the reaches the right person so know one else has to go through this.”
