It is in very small print on page 3 but be very aware of the clause if you are delayed by over 2 hours collecting your vehicke...your booking is cancelled and your car is rented to someone else... apparently......it is not on the rental document...it is not in the smooth transition section........this happened to us...after a very long email we did get a full refund but the out of hours contact numbers did not work..we had to rent from elsewhere along with 4 other people in the queue ahead of us who all went to the rental company next door at preveza Aktion airport we were 2.5 hours late..... and I don't think it was physically possible for the company (green motion)to have rented all 4 cars out in that time to others in that time .......we were offered a replacement but for twice the price......be careful....the process has been in place for sometime.....if you Google "autoeurope 2 hour rule" there was an article in the observer newspaper from 2017.....we quoted this and copied in the CEO to the complaint....and luckily a full refund was agreed but sitting in a carpark at a foreign airport with small children crying is not an ideal situation to start a holiday