Auto Europe Reviews

Name: Auto Europe
Rating: 1.17

1.2 Rating 168 Reviews

4 %

of reviewers recommend Auto Europe

Company Reviews

Questions

Metrics

1.2

Based on 168 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 358 1229

Location:

39 Commercial St., Portland United States
04101

Write Your review

Tell us how Auto Europe made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Auto Europe 1 star review on 10th September 2024

Dimitar Karapetrov

Auto Europe 1 star review on 17th January 2024

Simon

Auto Europe 1 star review on 12th September 2020

Ale

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worse experience in a car rental we’ve ever encountered The customer service team did not care to help us with our issues. To sum it up we paid for a car rental and got an entirely different lower grade vehicle than the “similar” they promised since the one we wanted wasn’t available, not only did we NOT get our car as described in the contract we were charged extra! And not for damages fuel or anything wrong just because we asked for a similar vehicle yea that’s right and we still didn’t get anything even close wow! stay away from this place they will not support you at all the customer service team does not care about customers clearly! (Janae) who took a month to get back to us did nothing they didn’t even try to accommodate or compensate us for the inconvenience, Never going back here.”

Helpful Report

Posted 1 week ago

“I'd give zero stars if I could. Booked with Auto Europe, an SUV due to 5 adults in Tenerife, they used Top Rent as the car rental company. My flight was delayed, I called Auto Europe and explained the situation. They said they'd let Top Rent know. Miraculously an email arrived whilst I was on the flight with no service or wifi to check in if I wanted to collect the car after hours for 55 Euro. I arrived 1 hour after their closing time and read the email, tried to call the rental company no answer, called Auto Europe "Nothing we can do you arrived after hours". Called the rental company in the morning, they said the only vehicle now available is an Audi A1, not quite an SUV for 5 adults. I asked them for something larger they put the phone down and cancelled the booking. Complained to Auto Europe who refused a refund based on there being an offer of a vehicle that I declined... Absolutely the worst company I have dealt with when hiring a car. DO NOT USE AUTO EUROPE.”

Helpful Report

Posted 1 week ago

“We are having major problems getting our money back from them for a booking that failed because Alamo did not have enough cars. Like the other person said they dont have a direct contract with the firm they are using. Every time I ring them they just put me off. Use their site to get a comparative quote for the car category you want, then go direct.”

Helpful Report

Posted 3 weeks ago

“They filled our voucher with quite a shady company "Top Rent". TopRent blackmailed us to pay for an upgrade otherwise they would cancel the voucher. Now AutoEurope feels there is nothing it can do about it...”

Helpful Report

Posted 1 month ago

“The car itself was fine, but the booking process with Auto Europe was misleading. Payment card requirements were hidden in small print at the very bottom of the contract, rather than highlighted upfront as they should be. Because my AMEX card wasn’t accepted (even though it was in my name as required), I was forced to pay an additional €392 at the desk. Auto Europe refused a refund, saying the information was “on the voucher.” Technically true, but not transparent. Under the Consumer Rights Act 2015, terms must be both transparent (plain, clear language) and prominent (clearly brought to the customer’s attention). This experience fell short of that standard. I expect better from an international company.”

Helpful Report

Posted 1 month ago

“Travelers Beware: My Latest Experience with Auto Europe I want to caution fellow travelers and colleagues about my recent experience with Auto Europe and their partner Green Motion. I prepaid $1,342.71 for a rental, but when I arrived in Edinburgh the car I reserved wasn’t available. My voucher was dismissed as “worth nothing." The agent even tossed my printed Auto Europe voucher aside. I was forced to pay an additional $4,145.34 for an unwanted upgrade — a total of $5,488.05. Auto Europe later admitted in writing that my voucher covered the base rental, yet refused to reimburse me, hiding behind Green Motion’s refusal. After 25 years as a loyal customer, this feels like extortion, not customer service. Travelers deserve to be warned.”

Helpful Report

Posted 1 month ago

“I booked a car through Auto Europe with Goldcar at Rome Fiumicino airport. It was for 12 days. After a couple of days the oil warning light came on and also the engine warning light .These went off then back on again later. After 10 days the car broke down and had to be taken away on a recovery lorry,leaving me without a car for the rest of my holiday.Therefor I could not return the car to the airport. Auto Europe says the car must be returned to the airport with a full tank of fuel otherwise I would be charged for the fuel plus an added charge. I asked auto europe,how I was supposed to fill up the car when I was not in possession of the car. They totally ignored this question Also that the car was not fit for purpose if it had not enough oil in the engine,so it was obviously not serviced prior to me taking it away,again,Auto europe also ignored these problems. Auto europe were just interested in avoiding any responsibility at all for any problems or even tyring to help me sort them out. Auto europe are great until you have a problem,and then they try to put the blame on you and the hire company. I STRONGLY RECOMMEND AGAINST RENTING ANY CARS THROUGH AUTO EUROPE. This was August 2025.”

Helpful Report

Posted 1 month ago

“Je komt bij een andere verhuurder terecht en die rekent je weer verzekeringskosten of een borg van €2000 !”

Helpful Report

Posted 1 month ago

“Actual thieves. No hyperbole. Just stole my money. My flight was delayed from Leeds and when I arrived in Majorca, there was no shuttle buses, no nothing. I phoned their number repeatedly with no answer. It was past the time the office was advertised as open now so I had to find another way to my hotel. Get hold of them in the morning and they tell me that because I didn’t let them know quickly enough (!) that they have now cancelled my car and have kept the money. Literal theft No idea how to move forward as this is the first day of the holiday. Do I hire a different car or do I try pursuing them further? Not questions I would expect to have to think about on my holiday. Disgusted.”

Helpful Report

Posted 1 month ago

“Customer service is dreadful Agents are unwilling to help, and extremely passive aggressive. I was charged multiple times for same reservation, they do not respond to emails. Customer service only open 3 limited days per week. If you get hold of an agent they refuse to help. DO NOT BOOK WITH AUTOEUROPE.”

Helpful Report

Posted 2 months ago

“Review of Auto Europe My experience with Auto Europe was extremely disappointing. I booked a car through their service (Voucher № EU22630753), providing all required information, including my flight number so that the rental provider could track any delays. On the day of the rental, my flight was delayed. Upon arrival at the pick-up point, I was informed that no car would be provided. Auto Europe refused to refund the payment, claiming I was responsible for personally reporting the delay. This raises the question: why do they request flight numbers if they do not use this information to assist the customer? In fact, the rental service was not provided. Nevertheless, the company retained the full payment, refused to accept responsibility, and even refused to verify whether the payment was passed on to the actual rental provider. I consider these actions to be wrongful retention of funds for an unprovided service. The company completely dissociated itself from any responsibility and demonstrated absolute disregard for customer support. I do not recommend using Auto Europe. In any unexpected situation, you will be left entirely on your own, without assistance and without a refund.”

Helpful Report

Posted 2 months ago

“And spite of my reluctance to book a car through a rental car broker, I did contact AutoEurope. As As I was relaying my credit card information for a 5 day rental, I had some questions regarding potential flight delays. I was advised that if I was more than 30 minutes late the reservation would be canceled. They further questioned if I was would receive a refund. Given the potential for air travel, baggage and shuttle delays I opted to pay a 20% higher rate through a more established service. AutoEurope's policies are a recipe for long term (3rd party) disputes.”

Helpful Report

Posted 2 months ago

“🇬🇧 English Review Avoid Auto Europe – Hidden Terms and No Customer Support I booked a rental car through Auto Europe’s website for pickup on July 24th, but when I arrived at the car rental company I had selected via their platform, the agent refused to give me the car. The reason? I was asked to show my flight boarding pass, and once I did, the agent said I could not receive the car because I had landed more than 24 hours prior – I had arrived on July 10th. This condition was never mentioned during the booking process on Auto Europe’s website. I booked the car starting from July 24th because that’s when I needed it – there was no indication that I had to land within 24 hours of that pickup date. When I contacted Auto Europe, they were completely unhelpful. I was told that my rental was void, I had lost the €2,100 I paid, and I needed to make a new booking. Only after completing the booking and receiving the voucher did I see – in fine print – that there was a condition requiring me to land within 24 hours of the pickup date. This is completely unacceptable. Important conditions like this must be clearly presented before payment, not buried in post-booking documents. This experience was extremely disappointing, and I strongly urge others to stay away from Auto Europe. Their lack of transparency and refusal to assist in resolving the issue cost me a significant amount of money and time. 🇫🇷 Avis en français À éviter – Conditions cachées et service client inexistant J’ai réservé une voiture de location via le site d’Auto Europe pour un retrait le 24 juillet. Pourtant, lorsque je me suis rendu à l’agence de location sélectionnée via leur plateforme, l’agent a refusé de me remettre la voiture. Motif : il m’a demandé ma carte d’embarquement, et après l’avoir vue, il m’a dit qu’il ne pouvait pas me remettre la voiture car j’avais atterri plus de 24 heures auparavant – en l’occurrence, le 10 juillet. Cette condition n’était jamais mentionnée lors de la réservation sur le site d’Auto Europe. J’ai choisi le 24 juillet car c’est à partir de cette date que j’avais besoin de la voiture – il n’y avait aucune indication que je devais arriver dans les 24 heures précédant le retrait. Lorsque j’ai contacté Auto Europe, leur réponse a été totalement inutile : on m’a simplement dit que ma réservation était annulée, que j’avais perdu les 2 100 € payés, et qu’il me fallait effectuer une nouvelle réservation. Ce n’est qu’après la finalisation de la réservation, en lisant attentivement le bon de location, que j’ai découvert – en petits caractères – cette clause selon laquelle il faut atterrir dans les 24 heures précédant la prise en charge. C’est inacceptable. Une telle condition doit être clairement communiquée avant le paiement, pas après. Je suis extrêmement déçu par cette expérience. J’invite vivement les autres à éviter Auto Europe. Le manque de transparence et l'absence totale de soutien m’ont coûté beaucoup de temps et d’argent.”

Helpful Report

Posted 2 months ago

“Muito má experiência na Grécia - Creta”

Helpful Report

Posted 2 months ago

“The problem of some people is that they do the reservations and don't read the terms and conditions and just accept. If you don't read how come you can blame the company?? I work on a car rental and i see this all the time! People that don't have credit card and the company does not accept debit and wants to use the card of the husband or wife! You can have a joint account but cards are personal, if it has a name is because ONLY that person can use and not anyone else. Learn to read the vouchers before coming to the desks!!”

Helpful Report

Posted 4 months ago

“The process was smooth, and I finally felt a sense of closure after days of stress and uncertainty. This experience was a harsh wake-up call about the dangers of trusting online financial platforms. No matter how legitimate a company seems, it’s essential to conduct thorough research before making any investment. I now take extra precautions and encourage others to do the same. If something feels off, act quickly waiting too long can make all the difference in whether or not your funds are recoverable.””

Helpful Report

Posted 4 months ago

“We had a terrible experience with autoeurope. It turned out that we could not use the paid voucher and ended up paying double for the car rental. Customer support is very poor, they do not respond to written complaints and do not take into account the facts. We would not recommend using the autoeuropa service to anyone, a much better option is to directly arrange the car rental without an intermediary on site. Also, we didnt get no refund.”

Helpful Report

Posted 4 months ago

“my issues are with Auto Europe and in particular with José Manuel‍. My flight was cancelled into Helsinki, I advise José Manuel‍ and he said they had advised Finrental, but he admitted via email he didn't. when I arrived at 23.15 to collect the car nobody was at the rental company. I had to take out another rental with a different company for twice the price, to get me to my destination.”

Helpful Report

Posted 8 months ago

“A very bad experience. They cheated us out of money by adding 4 extra days to our bill that we didn't actually use. They claimed that we didn't return the car on time, even though we returned the car 4 hours earlier than the contract said. We then flew home, so there was no way we could use those extra days. We also sent them a picture we had taken in the car park when we returned the car as proof. It also showed the date and time of return. We contacted them to get our money back, but they have not replied for 2 months. Nor have they returned the money. But we won't leave it at that, because it's a scam whereby they launder the money.”

Helpful Report

Posted 9 months ago

“I had an absolutely terrible experience with Auto Europe, and I want to warn others before they make the same mistake. I booked and paid for a car rental through their platform, assuming everything was straightforward. However, when I arrived at the airport with my luggage, ready to pick up my car, I was told by Hertz that I couldn’t rent the car without a return flight ticket. This was a requirement Auto Europe completely failed to inform me about during the booking process. The first time I heard about it was when it was too late, leaving me stranded at the airport with no car, no options, and a missed appointment. I tried contacting Auto Europe for assistance, but no one answered the phone initially, leaving me feeling completely abandoned. When someone finally did call back, their dismissive and unprofessional attitude only made things worse. Instead of helping, they blamed me for not meeting the "requirements," which I was never properly informed of. Their response to my complaint was just as frustrating. They hid behind their terms and conditions and refused to offer a refund, even though their lack of transparency caused this whole ordeal. Auto Europe clearly does not take responsibility for ensuring customers are informed about critical requirements. If you're thinking about booking through them, beware: their service is unreliable, their communication is unclear, and their customer support is shockingly poor. Save yourself the stress and avoid Auto Europe at all costs.”

Helpful Report

Posted 9 months ago

Auto Europe is rated 1.2 based on 168 reviews