Auto Europe Reviews

Name: Auto Europe
Rating: 1.17

1.2 Rating 162 Reviews

4 %

of reviewers recommend Auto Europe

Company Reviews

Questions

Metrics

1.2

Based on 162 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Over A Week
Returns & Refunds
Refunds Process	Difficult

Visit Website

Phone:

0800 358 1229

Location:

39 Commercial St., Portland United States
04101

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Auto Europe 1 star review on 10th September 2024

Dimitar Karapetrov

Auto Europe 1 star review on 17th January 2024

Simon

Auto Europe 1 star review on 12th September 2020

Ale

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor customer service in this difficult time. I have lost £150 for a car-hire that I was unable to take during the COVID lockdown. I have contacted the customer support numerous times and they simply point me to their T&Cs stating they can do nothing about it. Given that my travel has been rearranged for 1 year later, I was actually after a credit note to use again for the following year as has been arranged with many other travel oriented businesses, but alas this seems to be too much like customer service for Auto-Europe. Suffice to say that although I have found them to be good in the past, I have now lost so much money that their competitive rates are no longer attractive. Beware!”

Helpful Report

Posted 5 years ago

“Shocking , Uncaring Shocking uncaring way to treat a long time loyal customer ! I rent for nearly 3 months every year in the Winter. This car developed a fault but they had no cars to replace it at Budget in Florida. I was without a car for 3 weeks, other customers arriving at the desk with prepaid vouchers also got no cars. No refund, no help. Next contract was shortened by 9 days due to Covid 19 and government forcing return flight home. Eventually Budget refunded $100 (£80) but I'm out of pocket by £495 for 30 days in total with no car. Weeks of hassle with phone calls and emails for it !! Avoid Budget and AutoEurope! vouchers UK5053455-1 and 5053432-1”

Helpful Report

Posted 5 years ago

“Poor customer service, they sold me a service they shouldn't have done. i'm french living in DK and they offered me price for a non DK resident while I entered my home address in DK. When I came to counter agent, he said the contract of Autocrapeurope can't be used, and on top of that, they won't refund my purchase, so I paid for something I never get”

Helpful Report

Posted 5 years ago

“We reached out to Auto Europe customer service because COVID-19 caused us to change our plans, and the agent was able to help us make the change requested without any delay.”

Helpful Report

Posted 5 years ago

“This company are quick to offer cheap prices but BEWARE there are alway hidden costs that you miss. The combination of Auto Europe and Budget car hire should be avoided at all costs. You will regret it!!”

Helpful Report

Posted 5 years ago

“Just had £240 taken from my account from firefly, thinking that auto Europe insurance would have covered the hire car insurance. Be very careful at the car hire desk in Alicante, they hide hidden costs until your back in the UK, then tell you, you should of read the hire agreement, when they speak to you in broken English at the desk your lost. Never hire a car of them again ,just going to use taxi's and busses. Beware of auto Europe and Firefly.”

Helpful Report

Posted 5 years ago

“Advertise as not needing a credit card to collect then stuff you on additional insurance because you don’t have a credit card. £206.00 turned into £521.00. Then refuse a refund when you can’t afford the extra. Money saving exercise turned into a massive costly mistake.”

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Posted 5 years ago

“I will not use this company again”

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Posted 5 years ago

“Hired a car using this AUTOEUROPE, we booked a car with Interrent,(GOLD CAR!!!),had problems with getting our money back,extra charges etc ) SEE REVEIWS for INTERRENT. autoeurope did try to sort out our problem( without success).....with the reviews that INTERRENT get,...Autoeurope know how bad they are, and by using them ,are as bad as they are. I will not use this company again!”

Helpful Report

Posted 5 years ago

“Stay well clear”

Helpful Report

Posted 5 years ago

“Do not use this company. They will stitch you up with con artists like Green Motion. Avoid at all costs”

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Posted 5 years ago

“Do not use this company, its a pure scam. You book a car upfront turn up the next day and there is no car available! They then refuse to refund your money. I have reported to bank and ombudsman. Stay clear!!!”

Helpful Report

Posted 5 years ago

“Worst service ever! I paid for whole week. Came to collect car few hours later and car was gone. They told me that I also lost my money. What a scum!”

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Posted 5 years ago

“Called me night before my travel to tell me the car I booked isn’t available and that they’ve sourced another one at triple the cost £1400. Charged me not refunded me.Staff really unprofessional. Cowboys”

Helpful Report

Posted 5 years ago

“AVOID,AVOID,AVOID!!!! The quote they gave doesn't reflect any hidden charges when you go to pick up your vehicle. Virtually no chance of a refund unless it's 48hrs before(which is no use when you're about to pick up the car and find a host of hidden charges that are going to cost a small fortune).”

Helpful Report

Posted 5 years ago

“Comprei um seguro adicional de proteção a franquia., para a minha surpresa a funcionária do balcão me explica que esse Seguro não é válido aqui na EUROPCAR. HELLOOOOO!???? DON'T trust this company (AUTO&EUROPE) IS A FRAUDULENT POLICY”

Helpful Report

Posted 5 years ago

“Scam! Booked and paid for a car which was never delivered. There was no car available at the pickup point, nor was there any reservation known. Auto Europe customer service didn't help and left me in the cold. Negotiated that I could hire a new car myself (not easy in Xmas season) and charge the price difference. When I claimed this price difference, they never responded. Now 3 emails reminders and 4 calls to customer service further, still no answer. Don't hire with them!”

Helpful Report

Posted 5 years ago

“Please avoid Auto Europe. The rates they quotes contain hidden costs, that you will only realize once you pick up the car or return the car. In our case: only allowed to drive 50 miles per day ... or pay a big fine. In another case: the car came without any insurance (if we would crash the car, we had to pay the entire cost of the car ourselves).”

Helpful Report

Posted 5 years ago

“AVOID Auto Europe at all costs. Booked a car from Enterprise in Marseilles airport through Auto Europe. When we turned up the woman working at Enterprise simply said that there were no cars remaining. No explanation given. So we had to book another car, at great cost through another car hire company. On speaking to Auto Europe about this they reassured us that a full refund and compensation for the new booking would be made to the paying account. Four months later, ten phone calls and endless emails... still no refund. They are blaming Enterprise but as the brokers, and the ones who took our money, it is up to them to return it to us. Their 1.1 star rating speaks for itself however just in case: NEVER EVER USE AUTO EUROPE.”

Helpful Report

Posted 5 years ago

“BAD CUSTOMER SERVICE - as a loyal customer for many years and having booked a lot of car hires through Auto Europe all over the world, I carelessly left my credit card behind yesterday. On arriving in Amsterdam, I was told my car hire was cancelled as I couldn't provide a credit card; obviously I had debit cards but they weren't good enough. The customer service was shocking and I lost a few hundred £s through their inability to provide decent customer service. Be safe and go elsewhere guys and girls”

Helpful Report

Posted 5 years ago

Auto Europe is rated 1.2 based on 162 reviews