Gemma
Booked a car 24 hours before collection, I wasn't sure about some of the terms on credit cards so I wanted to know I could cancel if needed. The booking part of the site said "free cancellation" . The terms I wanted to check were that the hertz website said a debit card was ok, but their terms said it wasn't- I still had a credit card in my maiden name, so I wanted to check it would be ok. Received no help from either Hertz or autoeurope, the latter gave me a number which was just for hertz accident reportibg. Other than that really unhelpful. I tried to cancel, believing I could, but I was informed that I had to cancel 48 hours before. Impossible when you book 24 hours before. Not made clear- where it says "free cancellation" there was no * or "before 48 hours" it's hidden in their terms. I ended up with no car and still charged the WHOLE AMOUNT! Disgusting.
1 year ago
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