Would give this company zero stars if I could. I booked with Dollar who stated clearly that I was able to use my debit card on purchasing- this was my main reasoning for using this company. I arrived on my holiday and had no indication why my deposit payment wasn't able to be processed... The machine said card declined when it came to paying my deposit at the airport desk. When I rang my bank, there was no indication that the transaction was even being attempted to be made, implying that the problem was with the company and not my bank. I spoke to Auto Europe directly on two occasions and in both instances was met with rude and condescending remarks regarding the possibility of a refund. The only alternative suggested was that my girlfriend be put on the booking which would cost an extra £300.00. Very in touch with the customer's financial standing during a global pandemic... Sent about 5 emails to the customer relations department before I got a reply. Had to send another 5 before I got another reply (exactly the same as the first- stock answer with no real substance or reasoning as to why Auto Europe would let me place an order with my debit card which I would not then be able to use upon arrival. SCAM
11 months ago
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Auto Europe has a 1.16 average rating from 95 reviews

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