I ordered a car via Auto Europe which was then cancelled by the rental supplier, Hertz and that was agreed with me over the phone. However, Auto Europe still charged me for the car I never received!! I had multiple emails back and forth with customer services to obtain a refund but they stubbornly refused on the basis that Hertz never informed them that the rental was cancelled, even though I asked Hertz to confirm that I would be refunded. When I left a review on another website I got a patronising reply that I should contact customer services even though their team were steadfast that they wouldn't refund and didn't care that I would leave a negative review of my horrendous experience.