Very poor customer service in this difficult time. I have lost £150 for a car-hire that I was unable to take during the COVID lockdown. I have contacted the customer support numerous times and they simply point me to their T&Cs stating they can do nothing about it. Given that my travel has been rearranged for 1 year later, I was actually after a credit note to use again for the following year as has been arranged with many other travel oriented businesses, but alas this seems to be too much like customer service for Auto-Europe. Suffice to say that although I have found them to be good in the past, I have now lost so much money that their competitive rates are no longer attractive. Beware!