I'd give zero stars if I could. Booked with Auto Europe, an SUV due to 5 adults in Tenerife, they used Top Rent as the car rental company. My flight was delayed, I called Auto Europe and explained the situation. They said they'd let Top Rent know. Miraculously an email arrived whilst I was on the flight with no service or wifi to check in if I wanted to collect the car after hours for 55 Euro. I arrived 1 hour after their closing time and read the email, tried to call the rental company no answer, called Auto Europe "Nothing we can do you arrived after hours". Called the rental company in the morning, they said the only vehicle now available is an Audi A1, not quite an SUV for 5 adults. I asked them for something larger they put the phone down and cancelled the booking. Complained to Auto Europe who refused a refund based on there being an offer of a vehicle that I declined... Absolutely the worst company I have dealt with when hiring a car. DO NOT USE AUTO EUROPE.