The car itself was fine, but the booking process with Auto Europe was misleading. Payment card requirements were hidden in small print at the very bottom of the contract, rather than highlighted upfront as they should be. Because my AMEX card wasn’t accepted (even though it was in my name as required), I was forced to pay an additional €392 at the desk. Auto Europe refused a refund, saying the information was “on the voucher.” Technically true, but not transparent. Under the Consumer Rights Act 2015, terms must be both transparent (plain, clear language) and prominent (clearly brought to the customer’s attention). This experience fell short of that standard. I expect better from an international company.