I booked a car through Auto Europe with Goldcar at Rome Fiumicino airport.
It was for 12 days.
After a couple of days the oil warning light came on and also the engine warning light .These went off then back on again later.
After 10 days the car broke down and had to be taken away on a recovery lorry,leaving me without a car for the rest of my holiday.Therefor I could not return the car to the airport.
Auto Europe says the car must be returned to the airport with a full tank of fuel otherwise I would be charged for the fuel plus an added charge.
I asked auto europe,how I was supposed to fill up the car when I was not in possession of the car.
They totally ignored this question
Also that the car was not fit for purpose if it had not enough oil in the engine,so it was obviously not serviced prior to me taking it away,again,Auto europe also ignored these problems.
Auto europe were just interested in avoiding any responsibility at all for any problems or even tyring to help me sort them out.
Auto europe are great until you have a problem,and then they try to put the blame on you and the hire company.
I STRONGLY RECOMMEND AGAINST RENTING ANY CARS THROUGH AUTO EUROPE.
This was August 2025.
1 day ago
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