The people at this company are professional thieves and the company itself is a big fraud. If you want to lose your money and NOT even have a car, better throw it in the trash, as here not only they will steal your money, you'll also be shouted at and they'll hang up the phone on you continuously while you're calmly trying to just find your justice. My father's flight had a delay that cause him to arrive to the car rental the next day early in the morning. We sent an email informing the company about the situation and the next day they told us that the email doesn't count as proof, nor the delayed flight is a reason and they kept the money of our reservation while not giving us a car. Yes, the full amount. And no car. On top of that, every time we tried to talk with someone over the phone, the agent would start shouting at us screaming "I don't even give a damn." and hang up the phone in the most rude manner. I cannot believe a company like this still has the right to operate.