Booked airport pick up in advance, flight was arriving at 11.15pm which is time I booked for. Arrived at Malaga Airport, nobody to there to pick us up. Office closed at 11.00pm, in that case booking should never have been accepted. Called the local company who offered a pick up location nearby to where we were staying in Marbella. Called the following morning to be told that the car could only be picked up at Malaga Airport, which was about an hour away and another €90 in a taxi, a cost we already incurred on arrival having been let down with no car to pick up at airport. I was not offered any alternative options. Asked to cancel and was told I had to wait until after 22nd October and speak to customer services. When I called Auto Europe, I explained that I was calling to complain, rather than telling me that I was not through to the right department, the lady allowed me to explain the whole situation and then told me I had to speak to customer services, she then cold transferred me through. I then spoke with Marco who did not have any of my information, so had to provide all details again. He then explained that they would have to investigate via the car rental company. When prompted, it then became apparent that Marco had no intention of doing anything, so I had to ask for details of where I had to write to. Absolutely shocking customer experience from start to finish, absolute fraud of a company. We will be taking legal action. NOT A COMPANY THAT CAN BE RELIED UPON OR TRUSTED!