If I could give this a -10 I would AVOID this company at all costs!! We arrived in Malta to collect our car to be told it's been cancelled as we were 2 hours late! We put out flight number in when booking the car and this generated a pick up time, thinking theat will be fine. The lady behind the desk was the most rudest lady I've EVER come across, she basically stuck her fingers up at us saying the car was cancelled no cars available, nothing they could do! How can you treat people this way especially when they have just arrived with 2 young kids for a holiday welcome to Malta!! We thought it was just us but no every person that came into the office the booking was cancelled or another problem credit card driving licence etc!! We ended up going to another company Green motion which were a pleasure to deal with. DO NOT USE