Don't book with them. If a problem occurs, and even if this is not your fault, you are likely to never see your money again. We booked a car, and despite showing up on time with all required documents we did not get it. The Hertz rental station had some technical problem and could not give us the car. While this was Hertz's fault, what followed is certainly Auto Europe's fault: they refused to return the money over a couple of months. Every time we wrote them a message, they completely ignored what we reported (that Hertz could not hand out the car) but replied that we "violated the 48h cancellation rule" and therefore don't get the money back. So, if the rental fails to give you the car (for whatever reason), Auto Europe still tries to keep the money by referring to the cancellation policy. Finally we got the money back after a few months, but for that we had to write many messages, call a few times, and even get in touch with legal advisors.