I was not allowed to hire my car and wasn't given any refund. This was because I had a debit card (and AmEx) rather than a credit card. A credit card over the phone wouldn't worth either. I was forced to pay again from the desk next door (Sixt) who hired me a car straight away and had no idea who Europe car (booked via Auto Europe) wouldn't allow me to hire. Yes, it does say in the small print on the attachment that you need a credit card but on the email confirmation bringing a credit card was listed as a 'top tip' with no mention of it being essential and the fact that a credit card over the phone wouldn't suffice. I get that technically they have covered their backs but they can EASILY make this more clear and they showed zero compassion or flexibility on the phone. They didn't even want to requote me using Sixt. They pocketed my £200 for doing nothing and I was forced to spend £360 for another car at the airport.