If I could leave no stars I would. I booked my car months in advance. The office would of been closed we we arrived but I paid a surcharge for someone to be there. Arrived with my daughter in Ibiza just before midnight and no one came to collect us. It wasn’t high season and there were 3 parties all abandoned and the office closed. Went to get a cab and I missed the last one (one of the other deserted parties grabbed it) called a cab and waited an hour in the pouring rain, nothing! Had to hitch hike with my daughter who is not even one at 1am by this time. Managed to get a lift in a very dangerous car. Was approach by someone who had very bad mental health issues and potentially very dangerous I called the car hire and they said it was my problem. I have called maybe 7 occasions. I was left with no car, in the rain and actually abandoned with my baby girl. Managers and customer service do not exists! I hope their business seizes trading due to financial ruin then cheat people of their money or leave someone else in the dangerous situation I was! Disgusting
2 years ago
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