Voucher UK 4945484.
Please, keep away from Auto Europe!
I made an online reservation for a car rental at Auto Europe and received a confirmation that the pick-up time at Bucharest Airport is 28.09.2019. When I arrived there on time, the seller refused to give the car for two reasons:
1. My age is 70 years. He claimed that the maximum age for renting a car is 69 years, but nothing was written about this on the website. In addition, when booking, I had to fill out personal details, where I honestly mentioned my age. Then no one objected to give me the car. On the contrary, payment was successful and a voucher was sent to me. If there really is an age limit, why doesn't Auto Europe warn his potential customers about it and take the money without any doubt? Is that honest? Isn't that a hoax?
2. My driver’s license - the seller claimed that he could not see if I had driving experience or not, as it was issued in 2018. What is he talking about? Any document has two dates: the date of issue and the expiration date, it does not matter, a passport, driver’s license or any other document. If Auto Europe needs, in addition to the license, a document confirming that I am an experienced driver, Auto Europe must announce this in advance, and not at the moment when the client arrives for the car. In the past, we contacted different companies, and we were never asked for anything like that. Even now, after such a disappointing experience with Auto Europe, we immediately went to another agency and got a car without any problems, so I believe that requirements are either completely wrong or employees have no idea what to check and their demand only proves their low professional qualifications.
In conclusion, we expected that Auto Europe will fully refund the money that we paid for the car that we never received, and we believe that we also deserve some compensation for moral damage (two elderly people unexpectedly and without any reason were left without a prepaid car, lost a lot of time not to mention nerves) and also for a surcharge of another 150 euros to rent a car just on the spot at the airport.
Although we got refund for the car, we didn’t got any compensation. I will never rent a car in AUTO EUROPE in the future, that’s not how vacation suppose to begin.
Auto Europe is disaster.