I did the reservation of my car for a family vacation with Auto Europe. Auto Europe sent me a Voucher / a contract, in which all the conditions of this rental were set. Thus Auto Europe is my contact company, my addressee in this matter. Maggiore is one partner company of Auto Europe for Italy, and they should have provided me the reserved car (I already had paid the car rental costs at Auto Europe). But when I wanted to pick up the reserved car in Milano, I was told by he staff of Maggiore that that car was not available. That is, in my point of view, a breach of contract. By not providing me the car that I had reserved, Maggiore broke my existing reservation! The staff in Maggiore then told me that he could give me a similar car. In any case, standard practice in such a situation is that the company will offer a similar car for the same price to the client. Because it is only the company's fault, if the pledged car is not available. It is not the client's fault. Maggiore then forced me to sign a new document (contratto) and to take the other car. The staff of Maggiore lied to me by telling me that I would get a "similar" car. He did not tell me that that car would come at a higher price. So when I thought about the standard practice in such a situation and the staff told me about a "similar car", I automatically assumed that that replacement car would come at the same price as the pledged car. The document that I signed was in Italian language. I don't understand Italian, and the staff of Maggiore refused to explain to me the content of the document. He only marked the places in the document where I had to sign. I signed everything, because of the reasons explained above ("standard practice"), and because other people were already waiting there and complaining that my transaction took too much time. When I returned the car 9 days later, I was shocked to learn that the car company asked me to pay additional car rental costs! It turned out that they had not given a "similar" car to me, but a slightly "better" car, and they wanted additional money from me. Even though I protested against this, they later withdrew the additional costs from my credit card. I then wrote 4 e-Mails to Auto Europe, explaining the matter to them, and asking them to refund me the amount that was deducted from my credit card for the use of the replacement car. But Auto Europe just ignored my e-mails, they did not reply to me anymore! After this bad experience, I will never book a car through Auto Europe anymore ...
2 years ago
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Auto Europe has a 1.16 average rating from 95 reviews

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