We reserved a vehicle for 3rd September from Kefalonia. Our flight from Gatwick left on time but many passengers were delayed checking their hold luggage in as bag drop belt was not working. Chaos rained and bags were not checked in. We were a day late arriving. Sorry the deal is we must have 48 hrs notice says auto Europe. This major incident at Easy Jet north terminal bag drop happened for hours with no warning. Auto Europe do not consider care for customers. They have our £244 and hired a car in Kefalonia. They have not responded to my complaint. Liz Mount. Never ever use auto europe