Pierre Klein
I booked a car through internet, pickup Brindisi airport, rental company "Sicily by car". The rental company refused to provide me with a car due to the fact I had a debit card and but a credit card. I actually have a "World Elite Mastercard", which indeed is a debit card. Of course the requirement for a debit card was written in the tiny lines of the contract. Of course they would not reimburse the amount of the one week rental I already paid. I sent Auto Europe a refund request, they just sent me back a chapter of the contract mentioning the requirement for a debit card. Here is a triple issue: 1° If debit cards are not accepted -which they are entitled to decide- why do they accept advance payment with a debit card? 2° Why don't they reimburse for a service that has not been provided? 3° Why don't they clearly warn customers about this potential issue while reservation is been made? This is called cookery I think. Not talking about Sicily by Car that has been totally helpless, as opposed to the next door agency at the airport that provided me with a car at the same price and which generously accepted my World Elite Mastercard payment.
1 year ago
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