To the Customer Services Manager, I wish to make a formal complaint with regards to your online web services plus the 0330 Telephone contact performance. May I summarise as follows:- 1. Tried to renew a policy on line on Saturday 25th Feb. , having put in the initial data which took me through to the “Payment” page, only to find that the system failed to connect . After retying the connection experienced the same problem where the system was looking for a connection. Tried the 0330 number to progress but found I was in a connection loop for 20 minutes. I then gave up. 2. Tried again to connect on line on Sunday the 26th Feb. Experienced the same problem of failing to connect online at the “Payment” stage as with the previous day. 3. Tried again on Monday 27th. Feb to connect online, experienced the same issues as previous. Use the 0330 telephone number & finally made a connection after 5 minutes. Reflecting on the above & recognising that my internet connection is in the region of 36mbps & coming from a Telecoms background , I find you IT performance & Customers facing systems absolutely appalling. Yoan Price Email : yoan@yoan.freeserve.co.uk Tel. No. :- 01633 867683 Mobile No.:- 07929871116 The Performance of the "Telephone" contact Antonya was acceptable