I tried unsuccessfully three times to apply for breakdown cover online. I spoke to an administrator twice about the problem I was having which was due to the interface between Autonational Rescue and their credit card payment service provider not working correctly. The administrator I spoke to offered to put my application through but pointed out that I would not get the extra three months cover, only available for an online transaction. I tried again online without success so called the administrator again but my call was unanswered. I called a different number, the general queries number and spoke with Stevie who spoke to her Manager and put the transaction through for me with the extra three months cover. The confirming e-mail was sent within minutes amended manually by Stevie to show the correct renewal date. All together this application had taken me an hour to process. During my online attempts the system asked me to put in a start date which if I left blank would be midnight following my application. This suited me so I left It blank. As I moved on to the next page a warning came up saying I would have to go back and put in a date! After all this I hope that should I ever need to use the Rescue service it will be more efficient.