Normally respond positively to such customer satisfaction reports but in this case feel it worth noting that your colleague’s phone manner - tone being surly, sounding was sufficiently off putting (complaining repeatedly about the signal/ phone being distant despite my protestations that it was right in front of me + my voice deliberately loud) and refusing abruptly any consideration that your headset / software might need checking, that I nearly ended the call and moved to a different company. Additionally it is unacceptable that emails about renewals suggest using your website yet this gives a higher price as the discount is not recognised. Poor.