Save yourself the hassle of having to deal with this incompetent lot. How on earth does a windscreen company not know the parts needed or how to install a BMW's windscreen?? After the first replacement 12 months ago the windscreen has been creaking with the movement of the car. I HAVE NOW HAD 4 REPLACEMENTS to fix the issue. The last time they sent someone with some foam blocks to put on my dash - NOT HAPPY!! these were poking out the top and could be seen. The engineers response - Well i dont know whats wrong with it. Well guess what? I DO! You dont know what YOU'RE doing. He didnt even look at the copy of the instillation manual that i gave him with the updated information of part numbers. I am now having to contact them AGAIN. Im not paying my insurance to have the screen replaced again by someone else but am a total loss of what to do.