I have now been waiting over 4 weeks for my windscreen to be replaced... They did not turn up for the 1st appointment and when I called that evening to ask why they said there had been a computer error and the job had not been assigned to a technician. The day before the 2nd appointment they rang to cancel with the same excuse and they have just called now to cancel the 3rd appointment, with the same excuse again - despite the fact I rang them on Friday to check that everything was going ahead fine. Unbelievably they have now offered me a date over a week away - by which time I will have been without the use of my car for over 5 weeks! The worst service I have ever encountered