Really hopeless company. Had to use them because Lloyds bank insurance uses them. Booked first available appt online as asked to by insurance but 10 day wait for first available slot. On that day they rang me saying they weren't aware of my appt and were ringing to tell me the windscreen had not arrived and then said it had arrived but was damaged. Would call me when had the windscreen. Called me a week later and gave me new appt, my windscreen crack now much longer and across my line of vision for driving. Move all my work plans again to be home and they call me saying the technician felt ill driving to work and went home. Another appt made, by this time crack is dangerously long so car not safe to use and it is 4 weeks since I booked 1st appt. Move work plans again and no one shows up. Ring their number between 3.15 and 3.45, listen to muzak and then 3 times someone clearly picks up the phone and puts it straight down instantly before I can talk. Then at 3.45 automated message after muzak saying the office is now closed. Ring Lloyds insurance who manage to get them on the line and raise a complaint. new appt made for 5 days time, complaints person calls me after a few days telling me he is sorry but now all sorted, no compensation and general attitude that it is my fault if I expect them to have sorted this quicker or to have windscreens of very common makes and models in stock, which they don't. He refused to believe me when I said 1 call handler had suggested the Ukraine war impacted on availability of windscreens or that I had made the calls that were hung up on, saying he had checked call logs. So he lied. Technician comes out finally and tells me all is done. 3 days later I go out to use car for first time and the glue hasn't worked and the windscreen is not sealed properly with the 2 rubber fixes hanging off the windscreen as well. New complaint raised with them and with my insurers who choose to use them. Photos taken given they are truth dodgers. 5 weeks, no useable car and I will be moving my insurance to someone who does not use auto windscreens as their provider.