I agree with some of the comments on this forum. The customer service is quite dreadful. A stone thrown up by a car travelling in the opposite cracked then screen in my eyeline on Saturday 9th July. Through my AA car insurance I contacted Auto Windscreen and explained the situation and paid the excess immediately. The repair/replacement was due to take place on Wednesday 13th July. I contacted the Milton Keynes depot on Tuesday 12th just to confirm the appointment. I was informed that there had been a "mistake" as they had booked a repair when in fact it was a replacement. Due to the fact its a new vehicle the screen had to be ordered from Vauxhall motors. I contacted them again on Thursday 14th July whereupon I was informed the new screen was ex stock and due to be delivered on Friday 15th July and I would receive a call with a date to fit the replacement screen. I did not receive any call on Friday so I contacted Milton Keynes again today Monday 18th July and after waiting 24 minutes someone eventually answered the phone. After quoting my job reference number, I was informed that the screen had not arrived and the lady would send an email chasing the item. I know full well that if I had not telephoned, Auto Windscreens would certainly not have bothered to chase the screen. I have been promised another call tomorrow (Tuesday 19th July) with an update on when the screen will be fitted. I can virtually guarantee this will not happen. In addition their infernal and infuriating repeated recorded messages whilst waiting on the phone includes "working from home due to the pandemic" (just how much longer are companies going to keep using this excuse for shoddy service), bragging about their customer service and your call will be answered blah blah blah. So 9 days after the screen cracked I still have absolutely no idea when the screen will be replaced. Its a ridiculous situation made worse because I know full well it will be me contacting them and not the other way round. I am advising AA to move to another company for windscreen replacement.