In keeping with recent other reviews this company seems to have lost the plot! I contacted them via Post Office Car Insurance mid December. Given appointment for 2nd Jan. No-one turned up and no call or text sent to me. It took 2 full days to make contact with them., which had to be done via Post Office Insurance because Auto Windscreens 0800 number just keeps you hanging on... New appointment 7 Jan - when guy turns up he says he can't do it because his canopy is not big enough for a Tiguan! Next new appointment offered was for 19th January. In the meantime complains to insurer who send me Autoglass who did the job with 4 working days. Trying to cancel the appointment with Autoglass problematical as impossible to contact them. Left to insure to cancel them. Autoglass recently merged with AA windscreens it seems - outcome = chaos! AVOID!