This company is extremely bad and I have never had such bad customer service before. I wasted three days annual leave as they failed to turn up initially and cancelled my appointment with an hours to go of my scheduled installation time (wasting a day of my Annual Leave) They rescheduled for a week and half later and turned up with the wrong screen (even though i phoned originally and said could you bring a heated screen as well as the standard version). The Engineer was helpful and said he would order the correct screen. Turned up for a 3rd appointment and right type of screen, wrong colour. The engineer said he re-order the right colour, which he was going to do, but advised me fitting would be 4th March 2016 (nearly a month later). The company clearly can't meet any targets or customer expectation. I've escalated to my insurance company now and I have another company coming this week to fit the screen. My advise is avoid this company at all costs and ask your insurance company for an alternate fitter.