I feel very sorry for the windscreen fitters. Thechap who eventually carried out the job was fantastic. The rest of the company is rubbish. There seems to be no one capable of gripping the administrative and organisational sides of the business. It is possible it has become too big too quickly and they can't keep up with demand. If it wasn't for the fact that I was tied in with the Insurance Company I wouldn't use them. In fact I may change Insurance Companies to avoid having to deal with them again. Being fair I have had the job done and done very well, but it is despite the best efforts of the HQ Staff.