On the 21st April I contacted AW as instructed by my insurance company. The day before a stone-chip from a lorry became a major crack across the screen meaning a replacement. I was told the earliest appointment was (today) 9th May some 18 days without use of my car. Worse they insisted on my card details and the £70 excess before confirming the booking. At 13:15 hrs this afternoon AW rang and said that they were not coming as "the technician is away sick" (do they only have one?) "can we arrange another date" - yes well "the first available date is the 30th May" - can you believe that? - 39 days to fix a windscreen and be without a car!!!!!!!! So after the blue clouds clear AW agree to try and get someone else to do the job - "Nationwide" ring an hour or so later and say they will do it on Wednesday and that their normal turn around is only a day or so - nice lady - but - they want £70 (excess) to do the job - they agreed though to collect it on completion which is good - but now - well I ain't talking to AW - I got on to the insurers and got them to do it and get my original money back. Message to under-writers ditch Auto-windscreen a.s.a.p.