I wish I could tell you how Auto Windscreens made me happy but I'm afraid I cant . The booked two hour appointment slot passed without any contact from yourself . After contacting you directly the appointment had moved 3 hours forward . But i discovered that the times i was given by email were only estimates and not confirmed times as stated with your email contact to me . And how this fits in with award winning customer service that you advertise on your website is beyond me .I would be grateful if you can explain how this is award winning customer service .