Absolutely horrendous - a technician was supposed to come out to be today to fit a new windscreen as I have a HUGE crack down the middle of it. I got a call at 10am this morning confirming the technician would be here between 1.30 and 3.30. Great, like that. I waited, and waited, and waited. The time got to 5pm and now i'm starting to get a bit cheesed off so i ring customer services who can't get hold of the technician...fabulous. Turns out the technician has been delayed and won't be coming today so I've taken the day off work for nothing and now I'm out of pocket as I didn't pay through my insurance. Don't use this company if you actually want them to turn up on the day/time they say...rubbish. If you have a few weeks to sit in and wait...go ahead.