I Needed a windscreen replacement and booked it through my insurance. Auto windscreens is the selected repairer! Absolute disgrace of a "national" company. When initially making the appointment they can advise the day but will NOT give you a specific time until 24 hours before the appointment. How anyone can be expected to organise their work and life commitments within 24 hours is disgraceful, but company procedure, so I requested a Saturday appointment to ensure I have no issues. 2.5 weeks was the wait for the sat appointment and they still refused to give me a time more than 24 hours before. Recieved my appointment in Warrington on Friday 1st Aug for 9am on Sat 2nd Aug. At 8.55 am, 5 minutes before the appointment i got a call saying they didn't have the replacement windscreen in stock. And couldn't get one that day from their normal supply line. I was outside the depot when I got this call after organising childcare and a 40 minute drive to the depot. 2 staff members in the depot who had no work, and were sitting relaxing on a couch, said they didn't usually work there and told me to call the manager in the chester branch. Manager in the chester branch apologised and said there was nothing he could do and advised I call head office but gave me the call centre number. The call centre transferred me to a couple of agents and thenthe team leader Jack. All of whom agreed on the call it was a disgrace. I asked to look outside their normal supply line as it was their error and he stated the only person who could authorise this was the area manager. His phone was turned off after Jack tried to contact him multiple times. An absolute disgrace from a national "award winning" company! I will now need to arrange another Saturday of childcare, and drive with a dangerous crack in my windscreen without any resolution from Auto windscreens, and no offer to try and fix their error at their own inconvenience. WOULD RECOMMEND LOOKING ELSEWHERE FOR A MUCH IMPROVED AND MORE RELIABLE SERVICE!