Can't believe it all happened so quickly and smoothly. I only reported the chip a couple of days ago and a convenient appointment was made for today. I was given a morning time and then a two hour slot and then an exact time. Quite staggering! I have been able to plan my time accordingly. I made a cup of coffee when the technician arrived. I was still drinking it when he left! It was a bit lukewarm by then, but still, you must agree, very quick work. This work was covered by my insurance, but I would not hesitate to use this company again if I had a similar problem which was not covered and I would definitely recommend it to a friend.