Having been given an initial time and date for replacing my windscreen as between 1pm and 5pm on the 5th November. I received a phone call on that morning from the fitter saying it would be around 3.30pm, rang him at 4pm to find he was still an hour away from me. when he finally arrived, the screen was the wrong one, saying there were two for my model of car. the differences being the shading around the sensor was longer. why not ask me the customer to measure this area to confirm which one was fitted to my car and get it right first time? He made a phone call to his office where they re booked it for the 12th November. He told me it would be booked in for 1.30pm. Again received a call on that morning to find it was going to be around 4pm. luckily he mistakenly rang at 3pm to tell me he was on his way and it would be an hour, asked him where he was? knowing where he was i replied by telling him he was only 30 minutes away. He then informed me he had rung the wrong number and he was supposed to be going an hour in the wrong direction which meant he would not be with me until nearer 7pm. thankfully he had the sense to ring this customer and rearrange that booking. the fitter himself was efficient and competent in his job, my problem is with the people who organise his day. They do not seem to have any idea on the time needed to do each job and where each location is. If they did, they would be able to maximise what is achieved each day. Regards Martin Yexley.