Auto windscreens had not ordered all of the parts. My understanding was that they never order an many rubbers as they should do because they usually get some left over from other jobs and it saves them money. However, I have a rarer car (Toyota IQ) and the gentleman that came to replace my windscreen could not do the job because he the right parts had not been ordered. He was absolutely fantastic (wish I could remember his name!) and phoned many of his colleagues before finding the part he needed, driving 40mins to fetch it and finishing the job on the day it was booked. Poor service from auto windscreens who text me the wrong date and time initially so I had to re-schedule... again! AND didn't order all the parts id paid for. Fantastic fitting staff who saved the day and made it a more positive experience.