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If I could give no stars I would! TERRIBLE COMPANY, DON'T USE THEM! After having a windscreen break on our campervan we claimed through our insurance company and had to have a technician from this company come out. He was a lot later than his appointment, no apology. From the off, he was RUDE and just seemed to have a problem being here. He asked for the keys to check electrics which he didnt explain why, when he was replacing a windscreen! He made it clear he wanted to be left alone to do the job, so my husband came in but watched him then proceed to push/punch out with fair force the window ALL OVER OUR GRAVEL DRIVEWAY! We had masked up the window previous to them coming, to prevent glass going everywhere and it was all neat. This action made sure the glass got EVERYWHERE! A huge expanse of our drive was covered in glass. (My 2 1/2 year old plays on this secure drive) when asked what are you going to do about the glass after, he reassured us he would Hoover it all up and tidy up. He carried on his work with a face like thunder and staring out my husband thru a window, whilst my husband called his insurance company to complain. The technician never reached down to tidy up outside the van, and hoovered most of it up in the van(he didnt do a good job in there)finished his work, we let him out of our driveway and we went to look at the glass left. He had DECEITFULLY COVERED OVER ALL THE GLASS BY BURYING IT WITH OTHER STONES! Not attempted to pick up any. When talking to their supervisor the next day, it was clear he had LIED to his supervisor saying he'd asked to move the van to a different spot. HE NEVER! We would have happily moved it, that would have been no problem at all. His supervisor clearly believed him and there was NO ATTEMPT at coming to tidy the glass up he had left. His supervisor didnt take our complaint seriously as by the looks of these reviews it's a common practise from their company to treat their customers like this. We have took photos and are pursuing this with our INSURANCE company. MY HUSBAND TRIED TO TIDY UP, AND ITS IMPOSSIBLE TO REMOVE ALL THE GLASS FROM THE STONE! We will have to remove a huge chunk of our driveway gravel to get rid of this for the safety of our son, and our car and bike tyres. AWFUL AWFUL COMPANY...DO NOT USE! REFUSE THEM FROM YOUR INSURANCE COMPANY. BOYCOTT THEM. (We believe it was the Romford branch who dealt with us but cant be sure, and tbh they all seem to have a similar practise!) (The photos do not do this justice, as it doesnt show the spread further out around drive too)
4 years ago
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Auto Windscreens has a 3.6 average rating from 1,061 reviews
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