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S Sabri
Dishonest company My windscreen was replaced with a non genuine one They say it's my fault for not requesting a original part specifically.  I was not told it would be generic brand. I was not told I had a option. As none of these options was explained to me.  They are trying to blame me. I am being passed to and from agents. I have already paid my excess plus a whopping £180 to have my cameras recalibrate (ADAS) Which has caused a fault with my collision assist software. I am being asked to pay again. Which is unreasonable. They have failed to calibrate my ADAS. A genuine honest company working with a standard of professionalism and a little bit moral values with take ownership of this. As a result the value of my car has been impacted. I cant drive my car with collision assist on as it suddenly emergency stops the vehicle when driving. So I had to turn it off. They are now trying to hide being their T&Cs I have raised a complaint to see what they will do about this mess up which has nothing to with me but has everything to do with autowindscreen cost cutting and saving a few quid. Next step will be the financial ombudsman
5 years ago
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Auto Windscreens has a 3.6 average rating from 1,081 reviews