Dishonest company
My windscreen was replaced with a non genuine one
They say it's my fault for not requesting a original part specifically.
I was not told it would be generic brand.
I was not told I had a option.
As none of these options was explained to me.
They are trying to blame me.
I am being passed to and from agents.
I have already paid my excess plus a whopping £180 to have my cameras recalibrate (ADAS)
Which has caused a fault with my collision assist software.
I am being asked to pay again. Which is unreasonable.
They have failed to calibrate my ADAS.
A genuine honest company working with a standard of professionalism and a little bit moral values with take ownership of this.
As a result the value of my car has been impacted. I cant drive my car with collision assist on as it suddenly emergency stops the vehicle when driving. So I had to turn it off.
They are now trying to hide being their T&Cs
I have raised a complaint to see what they will do about this mess up which has nothing to with me but has everything to do with autowindscreen cost cutting and saving a few quid.
Next step will be the financial ombudsman
5 years ago
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