Unfortunately you can't score 0. Advised by an "Elite Technician" that the windscreen was repairable. Booked for a repair, during phonecall I asked what would happen if the windscreen wasn't repairable/unsuccessful, the bloke in the call centre skirted around the issue. A different technician came out, and to be fair to him he was great, but there was only any mention that it wouldn't be guaranteed after the work had been carried out. The technician felt so bad about this he actually called his manager to see if anything could be arranged, unfortunately by this time they had already taken a card payment over the phone. The repair lasted less than 48 hours, when the crack grew massively. Called to explain the situation and was advised that we would receive a full refund, then received a phone call explaining that they had made a mistake and we would get a refund if we took out a screen replacement through our insurance, unfortunately auto windscreens aren't an improved installer (can't think why 🤔 🤔) and therefore it will cost us more to replace the screen. We were then informed we'd get a partial refund, only to be told that we wouldn't get a refund at allnunless we had a replacement windscreen through Auto windscreens. Informed by a lady in customer services that someone would call us back and not to do anything, after 24 hours I then called as we still couldn't use the car. We were then told that we should have been informed of been informed that the work wasn't guaranteed when we booked the initial repair (we asked, it was skirted around. Eventually a manager called back to say he was happy with the service provided as its only "to extend the life of the windscreen" and again would only offer a refund if further work was carried out through them, not a chance on this level of customer service. Absolutely appalling customer service to claim they feel 48 hours is a reasonable amount of time for a repair to last, but will happily offer a refund if we have a new windscreen fitted through them.