Having purchased bulbs from Autobulbs Direct in the past I thought I would return when I needed new wiper blades. Unfortunately the experience was not a good one. I purchased 24" and 16" Bosch aero blades for the front of one of my cars and a vehicle specific ABD brand blade for my other car. I would have bought the Bosch blade but it was out of stock. The 24" blade was fine, but no better than cheaper blades I have used in the past. The 16" blade did not sit flat to the windscreen, it cleared water from the edges of the blade but left a 5" wide section in the middle of the blade travel un-touched. The car specific blade turned out to be Iguana brand which I was not happy with as I have bought these in the past and found they have a very short life span. I also bought 2 AA travel rugs. One was packaged properly, the other was not wrapped in any protective wrapper. Therefore it was covered in bits of packaging material from inside the main postal box. It would need a considerable brushing down, vacuuming and washing before being fit to use. I contacted ABD via the web chat to express my disappointment with the items and arrange a return and refund. This is where ABD's customer service lets them down. I can't remember the name of the person I was talking with, but they had no interest in why I was unhappy with the products. Just a case of here's a returns number end of conversation. When I sent the items back at a cost of over £10 I included an explanation of why I was unhappy with the products. Again no response from ABD. In fact I must check that I have had the refund. As someone who works in a service/customer led industry myself I understand that communication with customers is very important. This has been a disappointing experience and ABD seem not to care. The only communication I have had is an invitation to review the products and company. Rather an own goal on ABD's part. Coincidentally, I ended up purchasing a Ford rear wiper for my Mondeo, slightly more expensive but I know it will last a lot longer than the one supplied by ABD. And for my Suzuki I found a pair of Bluecol aero blades in Tesco for £10 for the pair. I don't know how long they will last but they do work properly, more than can be said for the Bosch blades.