MY BAD EXPERIENCE WITH AUTODOC I purchased a door mirror from AUTODOC for a Citroen DS3. The damaged mirror was removed and the new one installed by our local Citroen dealer. I then discovered that the base of the mirror supplied by AUTODOC was 7 mm less in depth than the original one removed, leaving a clearly visible silhouette mark on the paintwork of the door, running the length of the base of the mirror. I contacted AUTODOC who told me to send the mirror back to them. Clearly, this would have cost me the price of having the Citroen dealer remove the non-standard mirror, rendering the car un-roadworthy for at least three weeks until a replacement arrived (and the replacement would probably have been manufactured to the same nonstandard size), and then I would have had to pay for a second installation. All of this, plus the cost of a hire car would have run into several hundred pounds. As a solution, I asked that AUTODOC consider making some contribution towards the £240 I had had to pay for the respray of the door. The email correspondence I experienced with AUTODOC was incredible and numbered almost 50! At one point I thought I was talking to a discombobulated but very courteous robot, such was the seemingly deliberate misunderstanding of the case. I then directed an email to ALEXEJ ERDLE, DIRECTOR of AUTODOC, but this was intercepted by someone from “Support” who informed me that as the part had been mounted on the vehicle, as per AUTODOC’s policy, no refund was possible. In addition, he stated that, as per AUTODOC’s policy, the customer is obliged to check the compatibility of the part with the vehicle prior to installing it; as if one would use callipers to carefully measure the base of a mirror supplied as a genuine replacement part! He then said that my only remedy was to return the part as a Warranty issue for it to be returned to the manufacturer for investigation. As explained above, this would have involved me in considerable expenditure, the major part being the cost of a hire car for the indeterminate period during which the Citroen would have been un-roadworthy. THE LESSON TO BE LEARNT HERE IS NOT TO BUY FROM AUTODOC UNLESS ONE CAN CARRY OUT THE REMOVAL AND INSTALLATION OF THE PARTS ONESELF. AUTODOC IS CLEARLY ONLY FOR D-I-Y. ALSO, THE PARTS THEY SUPPLY MAY NOT CONFORM TO THE SIZE OF THE PART AS FITTED BY THE ORIGINAL VEHICLE MANUFACTURER. BEWARE!